Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Own Web, a trading name of VM6 Networks Limited, a company registered in England and Wales with registered office in Hampshire ("Own Web", "we", "us", or "our").

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Services Provided

2.1 Web Design Services

We provide professional web design and development services including but not limited to:

• Custom website design and development
• Content Management System (CMS) integration
• Search Engine Optimization (SEO) services
• Website maintenance and updates
• Webmaster services

2.2 Web Hosting Services

We provide web hosting services including:

• Shared hosting with cPanel control panel
• Domain registration and management
• Email hosting services
• SSL certificate installation
• Backup services
• Technical support

3. Client Obligations

3.1 Content and Materials

You are responsible for providing all necessary content, materials, and information required for the delivery of services. You warrant that:

• You own or have the necessary rights to all content provided
• Your content does not infringe any third-party intellectual property rights
• Your content complies with all applicable UK laws and regulations
• Your content does not contain illegal, defamatory, or offensive material

3.2 Cooperation

You agree to cooperate with us and provide timely responses to requests for information, approvals, and feedback necessary for the completion of services.

4. Payment Terms

4.1 Fees and Charges

All fees and charges are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate where applicable.

4.2 Payment Schedule

• Web Design Services: Payment terms will be specified in individual project quotes. Typically, a deposit of 50% is required before work commences, with the balance due upon completion.
• Hosting Services: Hosting fees are payable in advance for the selected billing period (monthly, annually, etc.).

4.3 Late Payment

If payment is not received by the due date, we reserve the right to:

• Suspend services until payment is received
• Charge interest on overdue amounts at 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• Pursue recovery through legal means

5. Intellectual Property Rights

5.1 Client Content

You retain all ownership rights to content, text, graphics, and materials you provide. You grant us a non-exclusive licence to use such materials solely for the purpose of delivering services.

5.2 Work Product

Upon full payment of all fees:

• You will own the custom website design and content created specifically for your project
• We retain ownership of any pre-existing intellectual property, templates, code libraries, and tools used in delivering services
• Third-party software, themes, or plugins remain subject to their respective licences

5.3 Portfolio Rights

We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.

6. Hosting Services Terms

6.1 Acceptable Use Policy

You agree not to use hosting services for:

• Illegal activities or content that violates UK law
• Distribution of malware, viruses, or malicious code
• Spamming or sending unsolicited emails
• Adult content, gambling, or illegal substances (unless properly licenced)
• Excessive resource consumption that affects other users
• Intellectual property infringement
• Phishing, fraud, or deceptive practices

6.2 Resource Limitations

Hosting plans are subject to resource limitations as specified in your service agreement. We reserve the right to suspend or limit accounts that exceed fair usage limits.

6.3 Uptime Guarantee

We aim to provide 99.9% uptime for hosting services. This guarantee excludes scheduled maintenance and circumstances beyond our reasonable control.

6.4 Backups

While we perform regular backups, you are ultimately responsible for maintaining your own backups. We cannot guarantee the restoration of data in all circumstances.

7. Termination and Cancellation

7.1 Termination by Client

You may cancel hosting services by providing 30 days' written notice. Cancellation does not entitle you to a refund of prepaid fees unless otherwise stated in our refund policy.

7.2 Termination by Own Web

We may suspend or terminate services immediately if:

• You breach these Terms
• Your account is used for illegal activities
• Payment is not received within 14 days of the due date
• Your use of services poses a security risk to our infrastructure

7.3 Effect of Termination

Upon termination:

• You must pay all outstanding fees
• We will cease providing services
• You have 30 days to retrieve your data before it is permanently deleted
• Domain names remain subject to their respective registration agreements

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that services will be provided with reasonable care and skill in accordance with industry standards.

8.2 Disclaimer

Except as expressly provided in these Terms:

• Services are provided "as is" without warranties of any kind
• We do not warrant that services will be uninterrupted or error-free
• We do not guarantee specific results from SEO or marketing services
• Third-party software and services are subject to their own terms and conditions

9. Limitation of Liability

9.1 Liability Cap

Subject to clause 9.2, our total liability for any claims arising from these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

9.2 Unlimited Liability

Nothing in these Terms shall limit or exclude liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded under UK law

9.3 Consequential Loss

We shall not be liable for any indirect, consequential, or special damages including loss of profits, revenue, data, or business opportunities.

10. Data Protection

We process personal data in accordance with UK data protection legislation including the UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we handle your data.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the provision of services, except where disclosure is required by law.

12. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control including acts of God, natural disasters, war, terrorism, strikes, or governmental actions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of services after changes constitutes acceptance of modified Terms. We will notify you of material changes via email where possible.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. If negotiation fails, we encourage use of alternative dispute resolution methods before pursuing litigation.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any quotes, service agreements, and our Privacy Policy, constitute the entire agreement between the parties.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Third Party Rights

These Terms are not intended to confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

17. Contact Information

For questions about these Terms or our services, please contact us:

• Email: info@ownweb.co.uk
• Phone: 01962 634837
• Address: Hampshire, United Kingdom